Terms of service

Terms and Conditions of Bimbozen Service

Store Owner: Caradonna Stefano

  • Address: Via Tenente Michele Fiorino 36, 70056 Molfetta (BA), Italy

  • VAT Number: 08834630728

  • Email: bimbozen.store@gmail.com

  • Phone: +39 328 3876719

Welcome to Bimbozen! By using this site and placing an order, you agree to the following terms and conditions. Please read the following carefully.

1. Order Processing

Orders received are processed within ten business days from payment confirmation. We will notify you by email in case of delays in processing.

2. Product Availability

All products available on the site are subject to availability. If a product you ordered is not available, we will contact you promptly to offer a refund or an alternative product.

3. Shipping

We ship exclusively within Italy. We use the following couriers for delivery:

  • Poste Italiane

Shipping Costs:

  • Shipping costs range from €4.99 to €9.99.

  • Free shipping for orders over €79.

Delivery Times: Delivery is estimated within a maximum of ten business days from shipment. Any delays not attributable to our operations will be communicated promptly.

Handling of Lost or Damaged Packages:

  • If the package is lost or arrives damaged, please contact us within ten days of receipt or the expected non-delivery to find a solution.

4. Returns and Refunds

You have the right to withdraw from the contract and return the products purchased within 14 days of receipt.

Return Conditions:

  • Products must be unused, in the original packaging, and in resalable condition.

  • The customer is responsible for return shipping costs, except for defective or non-compliant products.

Return Procedure:

  1. Contact us via email ([insert email]) to obtain authorization for the return.

  2. Send the product to: Via Tenente Michele Fiorino 36, 70056 Molfetta (BA), Italy.

  3. Once we receive and verify the product, we will issue the refund within [X business days].

5. Payments

We accept the following payment methods:

  • [Insert payment method 1, e.g., credit/debit cards]

  • [Insert payment method 2, e.g., PayPal]

  • [Insert other accepted methods]

All payments are processed securely through [Shopify Payments or payment processor name].

6. Warranties and Compliance

All products sold are covered by the legal 24-month conformity warranty, as provided by the Italian Consumer Code.

If you receive a defective or non-compliant product, please contact us at [insert email] providing a description of the issue and, if possible, photos of the defect. We will assess the situation and provide instructions for replacement or refund.

7. Privacy and Data Processing

Your personal data is processed in accordance with our [Privacy Policy](insert link to Privacy Policy page). We use the data solely to fulfill orders and improve your shopping experience.

8. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the use of purchased products, except as provided by applicable law.

9. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Italian law. Any disputes shall be subject to the jurisdiction of the Court of Bari, unless otherwise required by law.

10. Changes to Terms and Conditions

We reserve the right to modify the Terms and Conditions at any time. Changes will be published on the site and will be valid for orders placed after their publication.

For further information, please contact us using the details provided above. Thank you for choosing Bimbozen!